My experience wasn't the best. I brought in a 2011 Cadillac SRX that was throwing a CEL and was sluggish. I knew the catalytic converters were bad as this is what my code reader as telling me. Well, I was a little taken aback when the estimate of over $6,000 came back to me. The $6,000 bill was comprised of replacing 3 catalytic converters and replacing the timing chains. The estimate included pictures of a scan tool displaying P0019 code along with the expected P0420 and P0430 that indicate a bad catalytic converter. Researching the P0019 code, this is specific to the crank position sensor and camshaft position sensor are out of alignment - hence the timing chains needing replacement Needless to say, I was surprised to have this issue and decided to take my vehicle elsewhere for a second opinion. Before I did that, I read the codes again after bringing the car back home and as before the only codes that were showing up were related to the converters - nothing related to timing chains. I then took the vehicle to another shop in town to have them look at it. They read the codes and the ONLY codes were related to the converters - the timing chain codes were not appearing. I had the second shop fix my car. They replaced 2 of the 3 catalytic converters (A and H wanted to replace all 3 for some reason). This bill was less than $2,000 and I have driven the car extensively since then - (approximately 5,000 miles) without any check engine lights. Again, the estimate the A and H gave me was about $6100. My car was effectively 'mechanically totaled' as the repair bill exceeded the value of the car. I reached out to A and H to try and get the copy of the original picture that was taken of the scan tool to confirm it was taken when and where is was supposed to based on the metadata in the file. Unfortunately, they were not able to provide me with that picture. If they had proven the picture was taken when and where it was supposed to have been, I would have felt confident it was, in fact, an issue that came up on my vehicle. Without this, I am wondering if the picture was even of my car's info. When I spoke to them about the timing chain codes and the fact that they were the only ones to have ever seen this code on my vehicle, I was asked if I had changed the oil recently as this can make those codes go away. (Oil was fresh when I took it in - I change the oil religiously when the oil life monitor reaches 50%). If an oil change can make these codes go away (not that I am convinced that they ever really existed in the first place) then why wasn't that the initial recommendation as opposed to jumping right into a $3122.65 repair? And between the time I took it from A and H to another shop to fix the catalytic converters, one of my front brake calipers seized. I replaced this myself and this improved the driveablity of the vehicle significantly. I have to think this caliper was malfunctioning when I took it to A and H originally and was contributing significantly to the lack of performance I brought it in for. Unfortunately, this was not noted on the list of repairs needed, but I think a professional shop should have noticed this was occurring. And finally - the invoice they provided for diagnostic work included 'parts' for 12.95 and 'shop supplies' for $11.68. I am not sure what this really covered, but it increased my bill from he expected $130 to over $155. They didn't do anything besides a test drive and hooking it up to a code reader, so I am not sure what the other charges were for. At this point, I just wanted OUT, so I didn't even question it. Update after owner responded - I did NOT get the original picture I was looking for, just a screen shot from your internal system - no metadata. I am not saying you guys were taking advantage of the situation and recommending unnecessary service, but 5,000 trouble free miles since I DIDN'T have the service performed leads me to believe it wasn't necessary. Picking up the car after not having it fixed, they told my wife that a breakdown was likely if left 'as is. Not cool.
Hello Mr. Seruga- We are very happy to hear that our diagnosis of the catalytic converters was correct and that your vehicle is back on the road. You had reached out to our shop roughly six weeks after your visit asking for the picture of your vehicle’s codes to be sent to you. I don’t know if there was some kind of miscommunication, but we sent over a clear picture of the codes displayed on the scan tool, as well as a time stamp of when that picture was posted. Due to the nature of these engines and the mileage of your vehicle, we recommended a timing chain set knowing that was the only true fix for your vehicle’s issues, compared to trying to “cover up” the light with just an oil change. We use very high-quality equipment to retrieve live statistics and diagnostic codes and have the upmost confidence in the information these tools relay to us. If there is anything we can do to further ease your troubles with this situation, please feel free to reach out. - The Brighton Garage Team
- The Brighton Garage